Terms & Conditions

HOW DO I BOOK AN APPOINTMENT?

All bookings are by scheduled appointments only. Please contact us by phone +353 89 965 0507 or email info@iulabaia.ie

WHAT IF I AM LATE OR MISS MY APPOINTMENT?

If you are late for your appointment it is possible that you may lose time from your treatment and be charged the full amount. Our busy therapists have an obligation to start the next scheduled appointment on time. Should you need to cancel/change an appointment, 24hours notice is required, otherwise, a cancellation fee of 50% of your treatment will incur. We appreciate your understanding.

WHAT TIME SHOULD I ARRIVE AT THE CLINIC FOR MY FIRST APPOINTMENT?

We recommend all new patients aim to arrive at the clinic 10 minutes ahead of their scheduled appointment time. This will allow you to familiarise yourself with the location of our clinic on St Andrews Street in Dublin 2 and give you some time to relax before your treatment commences.

STAFF SAFETY

The safety of our staff is something we take very seriously by all of us at IulaBaia.ie. Should any member of the public use physical violence, or threaten to use violence, verbally abuse or harass any member of our staff, they are likely to result in being terminated from of all direct contact with our company and its staff. Such incidents may be reported to the police. This will always be the case if physical violence is used or threatened. Where correspondence (either via letter, electronic, and/or voice messages left on our landline etc) that is abusive or threatening or contains allegations that lack substantive evidence, will not be responded to and instead redirected to our solicitors. Staff will end telephone calls if they consider the caller aggressive, abusive or offensive. Our staff have the right to make this decision, to tell the caller that their behaviour is unacceptable and to end the call if the behaviour then persists.

DISCLAIMER

IulaBaia.ie and its staff will not be held responsible for any injury (including but not limited to; muscle pain, skin condition, bone, joint or nerve damage) inflicted on oneself/others or as a direct result of any treatment received at IulaBaia.ie

1. Iulabaia.ie

a) The owners of this site make no warranties as to the effectiveness of any products or services as people may respond differently to the same or similar treatments or products.

b) Our promotion of products do not constitute a warranty, guarantee or prediction regarding the outcome of an individual using any specific product. While all our products are sold and advertised in good faith, results and outcomes do vary and cannot be guaranteed. IulaBaia.ie accepts no responsibility or liability for the effectiveness of the products sold herein.

c) We, at IulaBaia.ie, are not doctors and cannot give out medical advice. Some treatments or products may be beneficial but should never be seen as a replacement or substitute for medical advice or diagnoses.

d) The material in the Web Site is copyright to IulaBaia.ie or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us

a) Our contact address is: 6 St Andrews Street, Dublin 2 or alternatively, you can email us

3. Web Site Information

a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products

a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

5. Ordering Products

a) You may order products from the Web Site by submitting a completed order form through the check-out procedure. b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

6. The Price and Payment

a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made by credit card or Stripe at the time we accept your order. (the payment methods we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

7. Delivery of Products

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us. We use third party service providers for deliveries.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

8. General

a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under Irish law. If there is any dispute, the Irish Courts will have exclusive jurisdiction.